Get relief for chronic muscle or joint pain
Effective January 1, 2023, you’ll have access to a new therapeutic massage benefit with your Aetna MedicareSM Plan PPO offered through the Foreign Service Benefit Plan.
You can access this benefit at $0 copay, up to 50 visits a year.
Therapeutic massage is used to relieve or reduce chronic muscle or joint pain related to conditions of the musculoskeletal or myofascial systems. Therapeutic massage can treat symptoms related to injury or illness such as:
- Loss of range of motion
We’ve partnered with American Specialty Health Group (ASH Group) to provide you with therapeutic massage services. As a PPO ESA member, you can visit providers in and out of the ASH network at the same cost share, as long as they accept Medicare and your Aetna® plan.
Important note: Therapeutic massage treatments must be medically necessary, as determined by ASH Group, and provided by a state licensed massage therapist. We do not cover therapeutic massage for comfort or relaxation purposes.
To take advantage of this new benefit, here are next steps:
- Find out if your provider offers this benefit — we’re here to help. Just call the Member Services number on your Aetna member ID card. Or search our online provider network directory.
- Have your physician or medical professional submit a Medical Necessity Review (MNR) form directly to ASH Group at ASHLink.com.
- If you choose to use a provider outside of the ASH Group network, remember to show them your Aetna member ID card on your first visit.
- ASH Group will decide eligibility and contact your provider within 14 business days.
See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area. Participating physicians, hospitals and other health care providers are independent contractors and are neither agents nor employees of Aetna. The availability of any particular provider cannot be guaranteed, and provider network composition is subject to change. Out-of-network/non-contracted providers are under no obligation to treat Aetna members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services.
Aetna Medicare is an HMO, PPO plan with a Medicare contract. Enrollment in our plans depends on contract renewal. See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area.
SilverSneakers is a registered trademark of Tivity Health, Inc.© Tivity Health, Inc. All rights reserved. Resources For Living is the brand name used for products and services offered through the Aetna group of subsidiary companies. Out-of-network/non-contracted providers are under no obligation to treat plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services. The formulary, provider and/or pharmacy network may change at any time. You will receive notice when necessary. Aetna Medicare’s pharmacy network includes limited lower cost, preferred pharmacies in applicable areas. The lower costs advertised in our plan materials for these pharmacies may not be available at the pharmacy you use. For up-to-date information about our network pharmacies, including whether there are any lower-cost preferred pharmacies in your area, members please call the number on your ID card, non-members please call 1-855-338-7027 (TTY: 711) or consult the online pharmacy directory. Members who get “Extra Help” are not required to fill prescriptions at preferred network pharmacies in order to get Low Income Subsidy (LIS) copays. For mail-order, you can get prescription drugs shipped to your home through the network mail-order delivery program. Typically, mail-order drugs arrive within 10 days. You can call 1-866-241-0357 (TTY: 711) Monday – Friday 8AM – 8PM ET if you do not receive your mail-order drugs within this timeframe. Members may have the option to sign-up for automated mail-order delivery. Participating physicians, hospitals and other health care providers are independent contractors and are neither agents nor employees of Aetna. The availability of any particular provider cannot be guaranteed, and provider network composition is subject to change. Medicare rules don’t allow earned rewards to be used for Medicare-covered goods or services, including medical or prescription drug out-of-pocket costs. Earned rewards may not be used to pay for medical copays, prescription costs, or any other Medicare covered good or services. Earned rewards may also not be used on alcohol, tobacco or firearms or be converted to cash.
All trademarks and logos are the intellectual property of their respective owners.
Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Incentive-based activity awards will only be given for completing select wellness programs as determined by the plan sponsor.
©2022 Aetna Inc.
Quick LinksPlan Overview
Express Scripts Medicare Prescription Drug Plan
Provider Search Tool
Full Formulary List
Summary of Benefits Guide
Evidence of Coverage
Retiree Lifestyle Magazine
Over the Counter Supplies
Therapeutic Massage Benefit
View a Webinar