Know where to go

Save time. Save money.

If you ever experience an emergency, dial 911 immediately. However, if you need medical care and it’s not life-threatening, it pays to know your options. Choosing the right care setting can save you time and money!

 
Know where to go: You pay* If you are experiencing:

Telehealth through Teladoc Health℠

Visit Teladoc.com/Aetna or call 1-855-Teladoc
(855-835-2362)

Nothing Minor illnesses such as colds, flu, sinus problems, fevers, rashes, ear infections and migraines

24/7 Nurse Line

Call 1-800-556-1555 (TTY:711)

Nothing A health concern or need advice on what to do and where to go
MinuteClinic® inside CVS Pharmacy® and Target stores Nothing Minor illnesses such as ear infections, congestion, urinary infections, and bronchitis
Convenient Care Clinic $10 copayment Minor illnesses such as ear infections, congestion, urinary infections, and bronchitis
Primary Care Provider

10%

Calendar year deductible applies

Ongoing medical issues and chronic conditions
Primary Care Provider, Preventive care Nothing Preventive care such as routine physicals and screenings
Urgent Care Center $35 copayment** Minor illnesses such as ear infections, congestion, urinary tract infections, bronchitis, and migraines
Emergency Room***  10%** Severe chest pain, deep wounds, broken bones, head or eye injuries