For members in the 50 United States
Telehealth Services through Teladoc® – A Faster, Easier Way to See a Doctor.
Telehealth consultations are available to for the following specialties through our telemedicine vendor, Teladoc:
Benefits of using Teladoc:
Teladoc can be used any time, day or night. It’s perfect when your doctor’s office is closed, you’re too sick or busy to see someone in person, or even when you’re traveling. You can address most common issues such as: colds, fever, rash, ear infections, and migraines. You can also see a therapist for ongoing counseling for concerns such as: depression, anxiety, and stress, as well as a dietician for diet and nutrition help.
You can contact Teladoc by phone, web or through the Aetna Health mobile app and receive treatment within minutes for non-emergency medical needs. For more information regarding telehealth consultations, please call 855-Teladoc (855-835-2362) or visit teladoc.com/Aetna.
For Members with an Overseas Address
Telehealth Services through vHealth by Aetna
For members with an overseas address* (such as APO, DPO, Embassy and Consulate addresses), telehealth consultations are available for General Medicine through our telehealth vendor, vHealth by Aetna.
Benefits of using vHealth by Aetna:
To Register for vHealth by Aetna:
Step 1: Download vHealth by Aetna in the App Store or Google Play.
Alternatively, visit our website: globalcareondemand.com/aetna.
Step 2: You will be asked to create an account. If using the service for the first time. Click ‘Don’t have an account?’
Step 3: You will be asked to complete a registration form, including an access code. Your access code is FSBP.
Step 4: Once you have done this select ‘register’ and you will be asked to activate your account through a link that will be sent to you via email.
Scheduling an Appointment
Step 1: If you wish to book a consultation please select ‘book a video consultation’ or ‘request a phone consultation’. Video consultations can be scheduled at a chosen time. If you choose a phone consultation the doctor will call at the next available opportunity, usually within 1 – 2 hours.
Step 2: Most fields will be pre-populated. Be sure to explain your symptoms and upload any photos of symptoms or documents such as test results (if necessary).
Step 3: : If you have booked a phone consultation, there is nothing else to do. The doctor will call you on the number provided.
If you have booked a video consultation, you will need to open the app prior to the call and click ‘start video call’. From there the doctor can join you.
Appointments last 30 minutes – plenty of time to ask the questions you need.
Overseas Members - Talk to a therapist by phone or video from home
We are all facing new challenges and routines, which can cause feelings of fear, anxiety, and stress. Telehealth consultations, specifically for mental health and substance use disorder, are available for Foreign Service Benefit Plan (FSBP) members living outside the 50 U.S.
If your mental health provider offers telehealth consultations, FSBP will cover 90% of the Plan's allowance for each visit.** This can help you maintain an established relationship with a stateside mental health provider or begin a new one with an overseas therapist.
Get help for:
To ensure your Personal Health Information (PHI) is protected, your covered provider must use a Health Insurance Portability and Accountability Act (HIPAA) compliant tool such as Vidyo or Bluejeans for facilitating these consultations.
Note: This benefit coverage applies to telehealth consultations specifically for mental health or substance use disorder.
For telehealth consultations related to general/primary medicine or clinical services (fever, flu symptoms, etc.), FSBP members living or visiting overseas must use Vidyo or vHealth by Aetna. vHealth consultations are covered at 100%.
*Subject to calendar year deductible
**If you have an overseas address and are back in the 50 United States temporarily, you will still use vHealth for telehealth visits.
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