For members in the 50 United States
Telehealth Services through Teladoc® – A Faster, Easier Way to See a Doctor.
Telehealth consultations are available to for the following specialties through our telemedicine vendor, Teladoc:
Benefits of using Teladoc:
Teladoc can be used any time, day or night. It’s perfect when your doctor’s office is closed, you’re too sick or busy to see someone in person, or even when you’re traveling. You can address most common issues such as: colds, fever, rash, ear infections, and migraines. You can also see a therapist for ongoing counseling for concerns such as: depression, anxiety, and stress, as well as a dietician for diet and nutrition help.
You can contact Teladoc by phone, web or through the Aetna Health mobile app and receive treatment within minutes for non-emergency medical needs. For more information regarding telehealth consultations, please call 855-Teladoc (855-835-2362) or visit teladoc.com/Aetna.
For Members with an Overseas Address
Telehealth Services through vHealth by Aetna
For members with an overseas address* (such as APO, DPO, Embassy and Consulate addresses), telehealth consultations are available for General Medicine through our telehealth vendor, vHealth by Aetna.
Benefits of using vHealth by Aetna:
To Register for vHealth by Aetna:
Step 1: Download vHealth by Aetna in the App Store or Google Play.
Alternatively, visit our website: globalcareondemand.com/aetna.
Step 2: You will be asked to create an account. If using the service for the first time. Click ‘Don’t have an account?’
Step 3: You will be asked to complete a registration form, including an access code. Your access code is FSBP.
Step 4: Once you have done this select ‘register’ and you will be asked to activate your account through a link that will be sent to you via email.
Scheduling an Appointment
Step 1: If you wish to book a consultation please select ‘book a video consultation’ or ‘request a phone consultation’. Video consultations can be scheduled at a chosen time. If you choose a phone consultation the doctor will call at the next available opportunity, usually within 1 – 2 hours.
Step 2: Most fields will be pre-populated. Be sure to explain your symptoms and upload any photos of symptoms or documents such as test results (if necessary).
Step 3: : If you have booked a phone consultation, there is nothing else to do. The doctor will call you on the number provided.
If you have booked a video consultation, you will need to open the app prior to the call and click ‘start video call’. From there the doctor can join you.
Appointments last 30 minutes – plenty of time to ask the questions you need.
*If you have an overseas address and are back in the 50 United States temporarily, you will still use vHealth for telehealth visits.
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