In Touch Care (ITC) Program provides you and your dependents personal support to manage health events or chronic conditions at no additional cost.

This combined service formerly fell under three programs, Case Management, Disease Management and Advanced Illness Program. It also broadens the scope of the Program to include a Social Work Program and a Pain Management Program.

ITC Program offers you:

  • Ongoing, one-on-one phone calls with a nurse or social worker who serves as a trusted resource for you and your family;
  • Digital support that provides a variety of resources to help you manage your health better; and
  • Customized health action plans based on your needs and preferences.

To begin one-on-one nurse or social worker support, call 800-593-2354.

To begin using the digital support of ITC, log in to Aetna Navigator®. First-time users will need to register, and then go to your health dashboard.

We are committed to giving you all the support you deserve. That’s why we offer both digital and nurse support, and you can move easily between the two.

You will benefit from many digital health and wellness related programs and resources:

  • Personal health record – organize and store your health history and information, plus get health alerts and notifications.
  • Health evaluation – get a custom, step-by-step plan based on questions about your health and habits.
  • Health Decision Support – learn about your health care and treatment options.
  • Digital Coach Programs – find dynamic health coaching programs that give you personalized support.
  • Health Dashboard – view your health information and find entry points for health and wellness programs and resources.
Social Work Program:

ITC also includes a Social Work Program designed to improve the quality of life by taking steps to help members locate the right resources. Social workers can help connect you with community resources that can provide services to you in times of need. Some examples include:

  • Local food pantries
  • Utility or rental assistance programs
  • Home-delivered meal services
  • Support groups
  • Counseling services

In addition, social workers can refer you to Federal and state programs, such as:

  • Social Security
  • Medicare
  • Medicaid

Our social workers are licensed and degreed professionals who work in a variety of settings, including government and non-profit organizations, hospitals, schools and clinics. Social workers also help treat mental, emotional, and behavioral issues in clinical settings.

Pain Management Program:

The Pain Management Program is designed for members with chronic pain and either taking opioids or trying to avoid opioids. Members enrolled will receive coaching and support, which includes assisting with identifying the availability of other treatment plans that may include non-pharmacologic modalities for the treatment of pain such as, but not limited to: injection therapies, cognitive therapies, psychosocial supports, medical devices (e.g. nerve stimulators)and additional chiropractic, acupuncture, massage therapy, or physical therapy visits as applicable. The program also provides assistance with psychological effects of chronic pain, reduction of opioid use, avoiding opioid use and resources for those who are dependent on opioid medications.

Compassionate Care Program:

The Compassionate Care Program is designed to improve the quality of life through health condition management and to reduce costs for members with advanced illness, including those facing imminent end-of-life decisions. It provides tools and information to encourage advance planning for the kind of issues often associated with an advanced illness, such as living wills, advance directives and tips on how to begin conversations about these issues with loved ones. This program is designed to provide quality of life improvement through health condition management and to reduce costs for members at the end of life through timely member and caregiver education. It encourages better use of community-based services and resources, systemic palliative care integration and enhanced hospice utilization and retention. This program is a voluntary program provided to you and your dependents at no additional cost.

If you would like to contact the Plan for more information about the ITC Program, please call 800-593-2354. We are available to assist you Monday-Friday from 6:00 a.m. to 5:00 p.m. Mountain Standard Time (MST).